A mystery shopping program can assist you to
- Appreciate your level of service from a customer’s viewpoint
- Identify potential improvement areas
- Identify strengths and weaknesses
- Support an employee recognition program
Mystery shopper process
- Plum Results works with you to develop an assessment tool including ratings and comments in multiple categories.
- Mystery shopper visits your store or business anonymously to observe and report on the quality of customer service. Single or multiple visits may be scheduled.
- Mystery shopper prepares an customer service assessment.
- Plum Results forwards in-depth report/s forwarded to client.
- Follow-up consultation and/or visits scheduled, as required.
Please contact us to discuss your a mystery shopping program needs.