Mystery Shopping Program

A mystery shopping program can assist you to

  • Appreciate your level of service from a customer’s viewpoint
  • Identify potential improvement areas
  • Identify strengths and weaknesses
  • Support an employee recognition program

 

Mystery shopper process

  1. Plum Results works with you to develop an assessment tool including ratings and comments in multiple categories.
  2. Mystery shopper visits your store or business anonymously to observe and report  on the quality of customer service. Single or multiple visits may be scheduled.
  3. Mystery shopper prepares an customer service assessment.
  4. Plum Results forwards in-depth report/s forwarded to client.
  5. Follow-up consultation and/or visits scheduled, as required.

Please contact us to discuss your a mystery shopping program needs.