Quality Improvement

Quality Improvement can be defined as:

“actions taken throughout the organisation to increase the effectiveness of activities and processes to provide added benefits to both the organisation and its customers”.
Source:
International Organization for Standardization

We can aid quality improvement within your organisation by:

  • Reviewing and developing processes and preparing policies and procedures to support organisational excellence.
  • Reviewing service provision quality for continual improvement.
  • Developing quality management system documentation.
  • Developing HR (Human Resources) policies and procedures and staff handbooks.
  • Developing SOPs (standard operating procedures) and complete SOP manuals.
  • Designing and implementing customer feedback surveys.

Contact us to discuss how we can contribute to beneficial change in quality performance in your organisation.