Quality Improvement

Quality Improvement can be defined as:

“actions taken throughout the organisation to increase the effectiveness of activities and processes to provide added benefits to both the organisation and its customers”.
International Organization for Standardization

We can aid quality improvement within your organisation by:

  • Reviewing and developing processes and preparing policies and procedures to support organisational excellence.
  • Reviewing service provision quality for continual improvement.
  • Developing quality management system documentation.
  • Developing HR (Human Resources) policies and procedures and staff handbooks.
  • Developing SOPs (standard operating procedures) and complete SOP manuals.
  • Designing and implementing customer feedback surveys.

Contact us to discuss how we can contribute to beneficial change in quality performance in your organisation.